• Elevators
    • Passenger elevators
      • Schindler 3000

        Our flexible passenger elevator solution that matches form with function. The perfect all-around passenger elevator for many different building types and uses.

      • Schindler 5000

        The Schindler 5000 passenger elevator integrates the latest technologies to deliver faster handling times for larger passenger volumes with optimum ride quality.

      • Schindler 7000

        Meet the Schindler 7000, our passenger elevator for high-rise buildings that exceeds the demanding specifications for tall structures.

      • Schindler Villa Lift

        The Schindler Villa Lift brings a new level of luxury to your family home. With stylish and contemporary design options, it offers unique comfort and opulence.

    • Freight & other elevators
      • Overview

        We provide appropriate solution for freight, goods & special requirements with various types of bed, glass, panoramic & service elevator in the Philippines.

      • Schindler 2600

        Discover the Schindler 2600 freight elevator for warehouses, shopping centers or industrial facilities. It makes lifting heavy loads a lightweight task.

    • Modernization & upgrades
      • Overview

        Explore our comprehensive elevator modernization and building renovation solutions; engineered to enhance your elevator's performance and aesthetics.

      • ReStore solution

        Restore your elevator with our modernization solution which replaces critical electrical components to upgrade the efficiency and performance of your equipment.

      • ReNew solution

        Renew your elevator with our modernization solution including a new controller, inverter, fixtures, and machine upgrade to ensure a smoother ride experience.

      • RePlace solution

        Replace your existing elevator with our modernization replacement solutions. Enjoy improved equipment operation, plus digitally enhanced mobility.

      • Individual components

        Upgrade individual elevator components like drives and cabin doors to reduce operating costs, satisfy tenants and increase your long-term property value.

    • Destination control
      • PORT elevator

        PORT Technology provides passengers with the lowest possible times to their destinations with the best possible comfort.

    • Digital Media Services
      • Overview

        Our digital media services make it possible to turn your elevators into communication platforms. New possibilities to advertise!

      • Schindler Ahead MediaScreen

        This in-car media solution for elevators provides relevant information to your passengers in real-time, with minimal effort and maximum attention.

      • Schindler Ahead SmartMirror

        Our new in-elevator multimedia experience will change the way passengers enjoy their elevator ride.

      • Schindler Ahead AdScreen

        We created the Schindler Ahead AdScreen to maximize your advertising effect with every elevator trip.

    • CleanMobility
      • Overview

        Explore our solutions that help keep elevators sanitary and safe.

      • ElevateMe

        Our new Schindler ElevateMe mobile application gives elevator passengers the control to interact with elevators using their smartphones.

      • CleanCall

        Our Schindler CleanCall lets passengers select their destination with a simple wave of the hand.

      • CleanCover

        Schindler CleanCover is an antibacterial protective film that covers elevator cabin surfaces that are often touched by passengers, such as the buttons, panels, and walls.

      • PORT Technology & myPORT

        Visitors navigate their way through buildings equipped with Schindler PORT and myPORT using only their phone or personal access card.

      • UV CleanAir

        With Schindler UV CleanAir, the air in elevator cabins is sanitized and cycled more frequently and efficiently.

      • UV CleanCar

        Our Schindler UV CleanCar uses UV-C ultraviolet light to destroy bacteria and viruses in elevators reducing the risk transmission between passengers.

      • CleanSpace

        With Schindler CleanSpace, you can adjust the maximum load capacity in elevators to keep cars from becoming overcrowded.

  • Escalators & Moving walks
    • Escalators
      • Schindler 9300

        Enhanced safety features, energy efficiency, and space savings, the Schindler 9300 escalator defines state-of-the-art for moving people in commercial & public spaces.

      • Schindler 9700

        The Schindler 9700 escalator is the ideal mobility solution for large public spaces with high-traffic demands, like airports and train stations.

    • Moving walks
      • Schindler 9500 horizontal

        Explore the Schindler 9500 horizontal moving walk, the ideal solution for public transportation.

      • Schindler 9500AE inclined

        Developed with shopping malls in mind, the Schindler 9500AE inclined moving walk provides quiet and comfortable transportation from floor to floor.

    • Modernization
      • Overview

        Our professional and highly experienced technicians can modernize your escalators and moving walks from simply installing updated components to performing a full replacement.

      • Full replacement

        Upgrade your property by replacing your older equipment with new, cutting-edge Schindler 9300 or Schindler 9700 escalators or with Schindler 9500 moving walks.

      • InTruss

        The existing escalator/moving walk is extracted, keeping its truss in place. A new Schindler escalator or moving walk is assembled inside the existing truss.

      • Modernization kits

        Schindler offers modernization solutions in all areas: safety, energy consumption, and appearance, all designed to bring your escalators and moving walks up-to-date, quickly and easily.

    • CleanMobility
      • Overview

        At Schindler, we’re continuously developing solutions to help keep escalators and moving walks sanitary and safe.

      • Ultra UV & UV Pro

        Schindler Ultra UV and Ultra UV Pro help to keep handrails clean and reduce bacteria and viruses with an innovative and effective UV-C light system.

  • Services
    • Customer Support & Repairs
    • Maintenance
    • Digital Services
      • Overview

        Our Digital Services complement your maintenance contract by adding connectivity options to your elevators, escalators and moving walks.

      • Schindler Ahead ActionBoard

        The Schindler ActionBoard brings together all the information about your elevator or escalator, and displays it all in one simple, easy-to-use place.

      • Schindler Ahead RemoteMonitoring

        Schindler Ahead RemoteMonitoring is our digital solution that gives you clear insights into your building's equipment health.

      • Schindler Lobby Vision

        Lobby Vision presents information using on-screen display, and accepts control inputs simply through a graphical user interface.

  • Careers
    • Overview
    • Who we are
      • People

        Learn about the people, traditions, and values that motivate us to tackle the urban mobility challenges of the 21st century.

      • Inclusion and diversity

        Our global presence gives us access to the full spectrum of human diversity – reinforcing our ability to adapt and innovate.

      • Society

        Help us transform the world. We’re looking for driven professionals ready to solve society’s most pressing urban mobility challenges.

      • Our values

        Our values are the foundation of everything we do, and allow us to remain a leading global player in the elevator and escalator industry.

      • Facts and figures

        Discover the facts behind what makes Schindler a great company to work for.

    • Why Schindler
      • Compensation and benefits

        Discover more about Schindler employee compensation packages and benefits – competitive salaries are just the start!

      • Work-life balance

        Finding the right balance between work and life can be tough. We make it easier through flexible modern policies designed to meet diverse needs.

      • Training

        The key to maintaining Schindler’s proud legacy is by making sure that all our people – at every level – remain trained and ready.

      • International careers

        International assignments are a key part of how we develop our people. Grow your career internationally with Schindler.

      • Career development program

        Discover how we take our most talented young professionals on an international and multidisciplinary 6-year journey to help their careers flourish.

      • Awards and Accreditations

        Being employer of choice in all operating countries, we are fully committed to create desirable and inspiring working environment. Learn more about the latest milestones and recognitions.

    • Who we look for
      • Experienced professionals

        Whether you’re a lift technician or an engineer, we need people with experience and skill. Seasoned professionals make our elevator service company great!

      • Students and graduates

        Explore the extensive possibilities for students and recent graduates at Schindler.

    • Open positions
  • Segments
  • Innovations
  • News and media relations
  • About us
Get in touch

Meet Marek: How data combined with expertise can overcome complex elevator maintenance issues

"Every elevator is unique, like a human being. Each unit or installation operates in different situations and environments, and has different footfall and user habits." So explains Marek Kunert – one of the world’s leading elevator engineers. It’s why, he explains, every elevator needs individual care and attention to minimize customer disruption.

According to the award-winning Schindler Global Field Support Expert, the individual nature of each machine has a huge impact on the approach needed to maintain elevators. In many ways, the difficulties associated with managing each unique unit is a key reason for the downtime so many elevators across the world are subject to.

But the good news is we are entering an age in which this individualized care is becoming far easier to manage. Much of this is thanks to the new era of connected elevators, and the condition and performance insights these elevators offer maintenance teams.

Delivering individual elevator service on a global scale

Marek works within Schindler’s Global Field Support team, which sits at the pinnacle of Schindler’s technical support function. Marek and his colleagues troubleshoot and solve complex elevator problems for customers around the world.

The Swiss native, along with his team, are always available to give Schindler’s network of technicians and engineers remote assistance. They also fly out – sometimes at a moment’s notice – to repairs and installations on large projects. Marek even has a professional reputation that has prompted international colleagues to request having their picture taken with him!

So what does he think it takes to maximize uptime of elevators to levels never seen before on a global scale? "Firstly, you need to have experienced, well-trained people with a lot of know-how," says Marek. "You need a deep focus on helping your customers. And you need to use the data from connected elevators to get ahead of any problems proactively."

500 years of experience (and expertise)

There are 20 people, with a combined elevator experience of more than 500 years, in Marek’s team. This extraordinary level of expertise is vital in ensuring the vast network of Schindler (and third-party) units can deliver an uninterrupted service for their customers.

Their work includes regularly providing colleagues with any related training for future problems, and even feeding maintenance issue information to Schindler Research & Development (R&D) to help shape future developments.

As the years have gone by, the increased availability of performance data from elevators has supported their efforts to keep elevators running across the world.

Customer care in the DNA

"MTBC, MTBC! That’s all we’re talking about all of the time!", laughs Marek. For those who are not expert elevator engineers, Mean Time Between Callback is a key performance indicator measuring how long on average an elevator operates before requiring a maintenance call.

The higher the MTBC, the lower the customer disruption. The higher the MTBC, the better job Marek and his colleagues are doing at preventing elevator issues before they occur. And make no mistake, coming through for the customer is a big deal for the Global Field Support team. "This customer focus is so deeply ingrained in our department. Our daily goal is to support every kind of customer, to make them happy. That's just in our DNA", explains Marek.

Connected elevators = preventive maintenance = increased uptime

Installing digitally connected elevators leads to fewer breakdowns, faster service response times and enhanced preventive maintenance. Schindler being Schindler, there are preventive maintenance processes for non-connected elevators, too – but the advantages of connectivity are clear. The insights provided by sensors on Schindler units are crucial. So is the role played by Schindler’s Technical Operations Centers across the world. They collect and analyze this data, and ensure Schindler’s service teams stay up to date with the latest information. Problems on units can also be solved remotely.

As Marek explains: "We can monitor data from connected elevators 24/7. We can set automatic notifications for specific errors or breakdowns. We can even detect problems and react in advance (and in the background) – often before the customer even knows an issue exists." This all leads to unprecedented levels of reliability and uptime.

Every piece of data from every error log from every connected elevator is collected, analyzed and used to prevent future disruptions – from training through to product design. In Marek’s words: "It’s very powerful and it’s the future."

Want to learn more about our services? Get in touch.